After numerous requests from our customers, Ascendix has decided to offer a support agreement to existing customers and users of Sage CRM SalesLogix. Although this support arrangement MAY replace the Sage CRM SalesLogix Support contract that many customers have experience with, it may also be useful as an additional layer of product support over and above the Sage CRM SalesLogix Support contract that many customers currently maintain.

We feel we are in a unique and highly advantageous position to offer relevant, accurate, up-to-date and timely technical support by virtue of having been involved, in some capacity, in the implementation or support of the Sage CRM SalesLogix product for our installed customer base. Simply put, our built-in knowledge of your existing environment, and the smaller size of our installed customer base better equips us to respond more effectively to your needs. It is these distinguishing characteristics that led to the genesis of the Ascendix AfterCare program.

Included in the plan are the following services that you may already be receiving from either Sage CRM SalesLogix (under a support contract), or Ascendix (on a per hour basis):

• Telephone support
• Email support
• Web Site support including web ticket capabilities
• Software problem reporting

Procedures have been established for Ticket resolution and escalation. Ascendix will attempt to address Tickets according to the Priority and Escalation procedures posted on the Ascendix web site.

This program is by no means mandatory, nor will it change much about our current ongoing relationship. It will simply establish us as the single, "go-to" source for Sage CRM SalesLogix related support and services. Ascendix is offering AfterCare at a very competitive rate of 10% of total MSRP of Sage CRM SalesLogix licenses purchased to date. The contract can be renewed quarterly*, therefore reducing your "at risk" investment. If you are not satisfied, simply cancel the support arrangement at the next quarterly renewal.

*Annually renewed contracts will be offered at a rate of 10% of MSRP of Sage CRM SalesLogix licenses purchased to date.

In addition to the newly offered AfterCare Support agreement, customers may now also contract Ascendix for Remote Sage CRM SalesLogix Administration (TotalCare). In reviewing the results of recent surveys to current clients, it has come to light that Ascendix could take a more active role in helping smaller companies, with limited IT resources, manage and maintain their Sage CRM SalesLogix Database. We feel we have developed the perfect tool for doing so. These services are specifically aimed, and contracted to address areas often lacking in proper focus by the client. These unattended maintenance issues often lead to technical difficulties that can be painful, and costly to repair, or cause the user audience to lose confidence with the solution, and your staff.

Whereas the support plan is reactive in nature, the TotalCare offering is a more proactive approach to addressing the following items/issues:

Services

• On-going user and team security management
• Remote user database creation/distribution
• Remote sync activity monitoring (monthly)
• Activity re-alignment
• User sync/database issue resolution
• Database backup and maintenance planning
• Database set-up and tuning
• System & disk usage monitoring
• Territory re-alignment planning
• "Hot fixes" and service packs installation (when applicable)
• Customer will be given a monthly report outlining time use and detail of services provided

• Lets you get the most out of Sage CRM SalesLogix
• Gives you all of the advantages of an IT team - without all the costs
• Keeps your IT team focused on your core business
• Requires no on-site visits
• Creates best practices to help you keep your system running smoothly
• Lets you focus more on selling - not software administration
• Helps guard against the high cost of IT turnover