Ascendix Technologies, Inc. - Support Services

After numerous requests from our customers, Ascendix has decided to offer a support agreement to existing customers and users of our CRM solutions. Although this support arrangement MAY replace the vendor support contract that many customers have experience with, it may also be useful as an additional layer of product support over and above the vendor support contract that many customers currently maintain.

We feel we are in a unique and highly advantageous position to offer relevant, accurate, up-to-date and timely technical support by virtue of having been involved, in some capacity, in the implementation or support of our CRM solutions for our installed customer base. Simply put, our built-in knowledge of your existing environment, and the smaller size of our installed customer base better equips us to respond more effectively to your needs. It is these distinguishing characteristics that led to the genesis of the Ascendix AfterCare program.

What's Included in the Plan
Included in the plan are the following services that you may already be receiving from either the vendor (under a support contract), or Ascendix (on a per hour basis):

Procedures have been established for Ticket resolution and escalation. Ascendix will attempt to address Tickets according to the Priority and Escalation procedures posted on the Ascendix web site.

This program is by no means mandatory, nor will it change much about our current ongoing relationship. It will simply establish us as the single, "go-to" source for CRM related support and services. Ascendix is offering AfterCare at a very competitive rate of 10% of total MSRP of product licenses purchased to date. The contract can be renewed quarterly*, therefore reducing your "at risk" investment. If you are not satisfied, simply cancel the support arrangement at the next quarterly renewal.

*Annually renewed contracts will be offered at a rate of 10% of MSRP of product licenses purchased to date.

Ascendix TotalCare™ | Remote Administration

In addition to the newly offered AfterCare Support agreement, customers may now also contract Ascendix for Remote Administration (TotalCare). In reviewing the results of recent surveys to current clients, it has come to light that Ascendix could take a more active role in helping smaller companies, with limited IT resources, manage and maintain their CRM Database. We feel we have developed the perfect tool for doing so. These services are specifically aimed, and contracted to address areas often lacking in proper focus by the client. These unattended maintenance issues often lead to technical difficulties that can be painful, and costly to repair, or cause the user audience to lose confidence with the solution, and your staff.

Whereas the AfterCare plan is reactive in nature, the TotalCare offering is a more proactive approach to addressing the following items/issues:

On-going user and team security management
Remote user database creation/distribution
Remote sync activity monitoring (monthly)
Activity re-alignment
User sync/database issue resolution
Database backup and maintenance planning
Database set-up and tuning
System & disk usage monitoring
Territory re-alignment planning
"Hot fixes" and service packs installation (when applicable)
Customer will be given a monthly report outlining time use and detail of services provided

Benefits

Lets you get the most out of your CRM solution
Gives you all of the advantages of an IT team - without all the costs
Keeps your IT team focused on your core business
Requires no on-site visits
Creates best practices to help you keep your system running smoothly
Lets you focus more on selling - not software administration
Helps guard against the high cost of IT turnover