After numerous requests from our customers, Ascendix has decided to offer a support agreement to existing customers and users of our CRM solutions. Although this support arrangement MAY replace the vendor support contract that many customers have experience with, it may also be useful as an additional layer of product support over and above the vendor support contract that many customers currently maintain.

We feel we are in a unique and highly advantageous position to offer relevant, accurate, up-to-date and timely technical support by virtue of having been involved, in some capacity, in the implementation or support of our CRM solutions for our installed customer base. Simply put, our built-in knowledge of your existing environment, and the smaller size of our installed customer base better equips us to respond more effectively to your needs. It is these distinguishing characteristics that led to the genesis of the Ascendix AfterCare program.

What's Included in the Plan
Included in the plan are the following services that you may already be receiving from either the vendor (under a support contract), or Ascendix (on a per hour basis):

Procedures have been established for Ticket resolution and escalation. Ascendix will attempt to address Tickets according to the Priority and Escalation procedures posted on the Ascendix web site.

This program is by no means mandatory, nor will it change much about our current ongoing relationship. It will simply establish us as the single, "go-to" source for CRM related support and services. Ascendix is offering AfterCare at a very competitive rate of 10% of total MSRP of product licenses purchased to date. The contract can be renewed quarterly*, therefore reducing your "at risk" investment. If you are not satisfied, simply cancel the support arrangement at the next quarterly renewal.

*Annually renewed contracts will be offered at a rate of 10% of MSRP of product licenses purchased to date.