Services Overview

Ascendix offers mid-market companies a comprehensive variety of CRM related products and services that may be implemented on a "turn-key" basis, or in a more modular or phased approach. We have the experience, the knowledge, the certifications and the methods to provide your company with a high level of service and greater benefits through absolute dedication to understanding and a level of detail that is hard to find in today's rapidly moving software market space.

Our focus is on execution, which we believe is the key to your success. There are over 600 CRM products available in the market today. Your success in deriving true, measurable gains from your investment is a function of precise execution and delivery of stated goals.

From initial Analysis and Consulting all the way through to Training and follow-up analysis, our CRM professionals analyze your needs and custom design a program that will maximize the benefits received from your investment in CRM.

The PPT Model
To maximize business impact as a result of implementing Real Estate Advantage, the approach must maintain a constant focus on three determining aspects of the business: people, process and technology.

People
The people responsible for making it happen in your organization must be involved in the project. Assessments as to whether the right mix of people doing the right things in your organization must be analyzed before automation begins.

Process
The processes that exist in the business today must be questioned and analyzed. If dysfunctional processes exist, we can not maximize the investment in the people working through those processes. Furthermore, leveraging technology by automating processes could be detrimental if those processes are dysfunctional to begin with.

Technology/Automation
Technology is an enabler/facilitator and adds little value if not balanced with the people and process perspectives that mentioned above. We must be careful not to fall in love with the technology but to always make certain that we have a quantifiable business impact aligned and defined before implementing.

Professional Services Overview

Discover
In this step of the CRM initiative, we gather the business requirements for the project. The CRM Discovery is a collaborate process in which several days or weeks of meetings are held between the CRM consulting team and the client. The requirements gathering may consist of interviews, whiteboard sessions, and CPM (Client Process Mapping) sessions.

The business requirements will be documented at a very granular level so that they may be
converted into technical specifications in the next phase of the process. The output of the Discovery
is a scope document and work order with project plan and time estimates.

Design
During the design process we begin converting business requirements into technical specifications.
This is the blueprint for how the CRM system will be deployed. The deliverable is a Design Specifications Document which details the layout of the system and the blue print for personal records.

Develop
Ascendix Technologies development staff will take the functional documents and Prototype system to complete the development work. The development staff we have on board has over 48 years of development experience specifically in Customer Relationship Management. Our development team understands the importance to limit key strokes, mouse click and date entry to promote end user acceptance.

Deployment
All planning for go live installation is well thought out and every system is optimized for ultimate performance. Both end user and administrator training is provided to ensure a smooth transition for usability and administration of the solution.

Professional Services in Detail

Consulting & Implementation
Our refined model for implementation will ensure that your project progresses smoothly, and that you receive the maximum benefit for the investment you make. We utilize a widely accepted and highly refined model for implementation. Our methods are clearly stated, and highly detailed. An emphasis is given to strict adherence to our methodology and the resulting project plan so that no stone is left unturned, no fact overlooked. This further results in clearly outlined expectations and greater accuracy in the result. During the early stages of your project, a special emphasis is placed on understanding your business model and dynamic. Without this understanding, any solution created would be less than custom fit for your environment. Our Project Professionals will draw upon their experience to consult with your company so that you may avoid automating processes that are already flawed and make recommendations for improving these processes before automation takes place. This directly results in greater benefit and return received.

Customization & Programming
Ascendix can custom design our solution to automate your current environment, not one that will require your company to adapt all processes to fit the new environment. A well-developed system will require the least amount of ecological change within your organization. The system should be a tool that works for the users, not one that requires the users to work for it. Our team of programmers and developers has broad experience and can develop the most sophisticated of solutions for virtually any environment. Whether it is the latest in web enabled automation tools, or wireless application development the Ascendix team has the skills to develop the most sophisticated tools found anywhere.

Data Conversion
A new CRM system cannot leave the company accumulated customer data behind. It is critical to the success of your solution that data be transferred from legacy systems and other outside data sources in order for your company to gain rapid acceptance of the new system. Data conversion is a very sensitive and highly technical area of any successful deployment. Our technicians can help you convert or transfer virtually any information or database into your new CRM system. We will guide you in establishing the business rules for management of the data, and will take pain-staking efforts to map out the plan for conversion. We also pay special attention to the quality of the incoming data. Our team utilizes very sophisticated data conversion tools that can help to de-dup, realign and merge data as necessary. Once data conversion is complete, we then pay special attention to testing the resulting import for accuracy.

Integration
Truly powerful, enterprise type CRM applications often require integration with other company databases and information systems. This allows multiple company systems to share data in order to eliminate redundant entry of critical customer data, reduce errors and increase efficiency and communication between departments. Data integration often involves accounting systems, web data stores, marketing data systems, and other company systems where critical information resides or is developed. Ascendix technicians can integrate many company systems from the simplest data sources, to the most complex of accounting and inventory management systems. We apply our strict methodology to ascertain the most critical business rules that govern your data, and map out a plan for execution which will ensure the highest level of data integrity.

Business Reporting
Report writing is often a very critical component of a successful solution. Reports are often the primary way that management, and staff glean accurate, up-to-date information from the system about your customers, trends and business dynamics. Ascendix employs certified report specialists that can create the most complicated of reports, in virtually any layout desired to deliver you the information you need most, when you need it most.

Training
In order to receive the maximum benefit from your CRM system, you must train the users in its use. We offer a variety of training programs and options that fit many different situations and requirements. Whether from our state-of-the-art training facility here in Dallas, your business site, or an off-site location of your choosing, Ascendix offers public, private and custom designed courses in the solutions we provide.