Award-winning Sage CRM SalesLogix is the customer relationship management solution that enables small to medium-sized businesses to acquire, retain, and develop profitable customer relationships. With more than 250,000 users at 7,300 companies worldwide, Sage SalesLogix is the CRM leader for SMBs, and is part of the Sage Software family of integrated business management solutions.

Sage CRM SalesLogix for Sales

Sage CRM SalesLogix Sales provides powerful sales automation and management tools to maximize sales performance. Sage CRM SalesLogix Sales is the core module of the integrated Sage CRM SalesLogix customer relationship management suite, which also includes Marketing, Customer Service and Support automation solutions.

A Single Source for Customer Information
Sage CRM SalesLogix provides the tools and resources needed to effectively manage all aspects of the sales cycle and increase sales team performance. It’s a single repository for customer information captured across your entire organization that enables you to:

Increase Sales Productivity and Performance
Sage CRM SalesLogix helps drive opportunities through the sales cycle by automating activities such as follow-up calls, letters and literature fulfillment, based on sales and marketing processes you define.

Sales professionals can send personalized communications to individual customers or groups of prospects using customized HTML e-mail templates. They can also track competitors and access the Sales Library for product specifications, FAQ or marketing materials.

And, Advanced Outlook® Integration enables users to share contacts, send e-mail and manage calendars using Microsoft® Outlook from within Sage CRM SalesLogix, and record the activity to the Sage CRM SalesLogix account history.

Insight for Informed Business Decisions
Sage CRM SalesLogix provides the insight for informed business decisions and the management tools to implement them.

Accurately analyze the revenue potential and probability of close in your sales pipeline
Segment your sales opportunities by account manager, region or status.
Use integrated Crystal Reports® to gauge individual or team effectiveness and guide territory realignment or redistribution of your marketing spend.
Receive automatic alerts on pending sales opportunities based on business conditions you define with Sage CRM SalesLogix KnowledgeSync.

Advanced Flexibility to Match the Way You Work
Tailor the design and functionality of Sage CRM SalesLogix to mirror your unique customer acquisition, retention and development processes. Easily manage team and territory assignments, user profiles, workflow, security controls and administration roles, too.

Then, as your company grows and your business requirements change, Sage CRM SalesLogix provides the flexibility and scalability to grow and change with you.

Truly Integrated CRM
Sage CRM SalesLogix provides a true 360-degree customer view, consolidating information from Sales, Marketing, Customer Service and Support, and via integration with popular accounting and business management applications including Sage MAS 90, Sage MAS 200 and Sage MAS 500 from Sage Software.

Sage CRM SalesLogix can be accessed conveniently via multiple methods. Users can work online over a network or the Web, synchronize rapidly and work offline, or use wireless phones or PDAs for quick access to customer information in the field.

Sage CRM SalesLogix for Marketing

Sage CRM SalesLogix Marketing provides powerful capabilities for managing, tracking and measuring targeted marketing campaigns. Sage CRM SalesLogix Marketing is part of the integrated Sage CRM SalesLogix customer relationship management suite, which also includes Sales, Customer Service and Support automation solutions.

Maximize Marketing Performance
Building lasting and profitable customer relationships means executing effective, timely marketing campaigns across all of your sales channels. It's critical that your company’s marketing resources are put to their best use.

Sage CRM SalesLogix Marketing provides full-scale marketing campaign management and sophisticated analytical tools designed to identify your most profitable customers and shorten your sales cycle. Capturing rich, timely data from customer interactions across your organization allows you to develop and execute meaningful marketing programs that drive results.

Most importantly, Sage CRM SalesLogix delivers critical marketing intelligence, like return on investment (ROI), for your marketing campaigns, so you can focus your strategy and resources on programs that deliver results for your business.

Identify Profitable Customer Segments
Select the criteria of your ideal target prospect, then segment your customer and prospect lists into unique groups. With Sage CRM SalesLogix Marketing, you can find the most responsive audience for your campaigns and increase your revenues.

Map Your Path to Selling More
Graphically configure and assign custom processes, assign them to unique groups of prospects, and then launch the campaign. The follow-up tasks you identify are scheduled and assigned to your sales team automatically based on rules you define.

Manage Campaigns End-to-End
Manage and track every component of your campaigns from within the Sage CRM SalesLogix Marketing campaign dashboard. View campaign tasks, objectives, calls-to-action and budgets. You can also view response rates and forecasted vs. actual sales results in real time for each campaign from within a single view.

Measure ROI and Report Campaign Metrics
Sage CRM SalesLogix not only tracks response rates and ties revenue to specific campaigns, but also enables you to analyze marketing campaigns by lead source, region, media type and products sold, using flexible, built-in reports.

In addition, a record of every campaign communication is linked to the account history, so employees from Sales and Marketing to Customer Support and Accounting share a complete view of all account activity.

With Sage CRM SalesLogix Marketing, you’ll have every detail of your campaigns at your fingertips and the insight you need to increase the effectiveness of your marketing efforts and deliver sales results.

Sage CRM SalesLogix for Support

Sage CRM SalesLogix Support provides powerful capabilities for tracking, managing and resolving product support issues. Sage CRM SalesLogix Support is part of the integrated Sage CRM SalesLogix customer relationship management suite, which also includes Sales, Marketing and Customer Service automation solutions.

Sales and Marketing deliver customers to your business, but your Customer Support department keeps them with you for the long haul. With the costs of acquiring new customers 5-10 times higher than retaining existing customers, support solutions designed to help foster lasting relationships with your customers have a tremendous impact on the bottom line.

Streamline Support Center Activities
Sage CRM SalesLogix Support provides advanced issue tracking and resolution tools, enabling you to exceed customer expectations and internal performance goals. Manage call and defect tracking, service contract renewals and return material authorizations (RMAs).

Sage CRM SalesLogix also provides escalation alerts via phone, e-mail or pager, based on business rules you define.

Keep Critical Knowledge at Your Fingertips
The powerful SpeedSearch knowledge base in Sage CRM SalesLogix helps support professionals quickly locate resolutions to customer issues. Support reps can efficiently search resources such as prior call tickets, standard problems and resolutions, and stored procedures, or access reference materials such as manuals, FAQ and white papers.

Help Customers Help Themselves
Reduce costs by empowering customers to find the answers they need — online at their convenience. The Sage CRM SalesLogix Web Customer Portal puts the same intelligence used by your support team on your Web site, along with a powerful search engine that simplifies the self-service experience. With Sage CRM SalesLogix Support, customers and employees around the world can also create and track support tickets online, anytime.

Share Information with Sales and Marketing
A record of every support interaction is stored within each customer’s account history in Sage CRM SalesLogix, so employees from Sales and Marketing to Accounting and Finance can share a complete view of all account activity.

So, whether you’re a software company that meticulously tracks bugs and feature requests, or an appliance manufacturer concerned with efficiently managing RMAs, your support team will have the resources it needs to quickly resolve issues and build lasting and profitable customer relationships.

"Sage CRM SalesLogix® is the leader in customer relationship management for small to medium-sized businesses that require flexible, easy-to-use solutions that help acquire, retain and develop profitable relationships."

Sage CRM SalesLogix Mobile Solutions
Full-Featured CRM Solution on a Handheld Device
Sage SalesLogix Mobile allows you to view, edit, and add contact and account details, take notes, schedule meetings, complete activities, update opportunities, and review ticket information, all from a handheld device. You can easily access key customer information using quick lookups or filtered searches. Sage SalesLogix Mobile enables account, contact, opportunity, and ticket management from handheld devices so employees always have access to the most up to date customer information, whether in the office or on the road.

Business Alerts & Workflow
Stay informed of all critical business opportunities. Set and monitor key business criteria, then receive automatic alerts when conditions are met. Add Integrated Service Alerts for pro-active notification of critical customer support issues.

Reporting & Analysis
Analyze your customer data quickly and make informed business decisions. The Sage CRM SalesLogix Pivot Reporter is a powerful, easy-to-use reporting and analysis tool designed to provide instant insight into your sales, marketing, service and support efforts.